I first started tinkering with computers in the age of the Commodore PET, TRS-80, and Apple. The task of developing software meant rolling up one’s sleeves and typing away for months or years.
Thanks to the rise of the Internet, object-oriented programming, and the Open Source movement, the process of software development has been transformed. New software now utilizes a complex web of third party components, frameworks, and SaaS infrastructure. It’s not uncommon for even the most basic software offerings to sit on top of dozens of other SaaS systems: Twilio for communications, Intercom for customer service, Mongo for database, Mixpanel for analytics, Stripe for payments, SendGrid for email, JIRA for trouble-tickets, Tableau for reporting, etc. The result is faster development and richer software because developers can take advantage of specialization and powerful feature sets that would take years to develop on their own.
The pernicious side effect of this great bounty- an incredible proliferation of contracts. Each component and SaaS system that we use comes with its own terms, conditions, restrictions, rights, and promises. What is the escalation procedure when your Single Sign On provider is down? What warranty comes with your cloud storage service? How many seats of that customer service tool are allowed to use?
The important details about each of these critical software systems is buried in their contracts. When a problem arises, most companies need to scramble to find the agreement - and distinguish between the draft version vs. the final signed agreement - and then hunt for a lawyer or paralegal to decipher the hundreds of SLAs, warranties, and license provisions.
We invented Contract Wrangler to enable you to benefit from all these great third party systems without getting tripped up by forgotten contract terms and conditions. Simply drag and drop your SaaS agreements into Contract Wrangler and have your SLA and warranty details, along with expirations and auto-renewals at your fingertips faster than you can say “404 Error.”